Acknowledgement

Before purchasing from The Pet Remedy Co, please review the “Before You Purchase – Important Information” sections provided on our website and linked product pages. These sections are designed to support informed decision-making and clarify the nature, scope, and intended use of our products and services.

Some remedies and support products offered by The Pet Remedy Co are available for purchase without a one-on-one consultation and are intended for general wellness, first aid, or educational use. Other offerings require a consultation or educational component due to their scope or intended use. Where this applies, it will be clearly indicated at the point of purchase.

By proceeding with a purchase, you acknowledge that you have reviewed the relevant information provided and understand the nature of the product or service you are purchasing.

Products may be supplied directly by The Pet Remedy Co or via practitioners, stockists, or other third-party channels.

Regardless of the purchase pathway, all products are provided within the same complementary, educational framework outlined in this Disclaimer. Guardians are responsible for reviewing the accompanying support materials and product guidance prior to use.

Educational Requirements for Certain Products

Certain offerings include a required educational component to support safe and informed use.

• Homeopathic First Aid Kits require viewing the accompanying educational video prior to dispatch

• Bandage-only first aid kits do not include or require a video component

• Homeoprophylaxis programs require a consultation or educational session prior to supply

• Transition or life-stage support programs (where applicable) require a consultation

Where an educational component is required, access will be provided prior to or alongside fulfilment.

Access to educational materials forms part of the intended use framework and should be reviewed prior to use.

Purchase indicates your acknowledgement of responsibility to review the material provided.

Shipping & Fulfilment

Physical products are prepared and shipped from Australia.

Orders are generally dispatched within 7–14 business days, subject to:

• completion of any required consultation or educational component

• receipt of cleared payment

Some remedies are made to order, particularly those prepared following consultations.

Orders are shipped via Australia Post or an alternative carrier. Tracking details are provided once dispatched.

Risk in products transfers to you once the order has been dispatched to the carrier.

Delivery timeframes are estimates only and may vary due to factors outside our control.

It is the customer’s responsibility to ensure parcels are collected within local postal service timeframes. If an order is returned due to non-collection, additional re-shipment fees may apply.

Unless a signature service is selected, standard deliveries may be left in a safe place at the discretion of the carrier.

International Orders, Taxes & Customs

Some products are available for international shipping. Availability may vary by product and destination.

International orders may be subject to import duties, taxes, or customs charges imposed by the destination country. These charges are the responsibility of the purchaser.

You are responsible for ensuring that products can be legally imported and used within your jurisdiction.

If an order is returned due to unpaid duties, taxes, or import restrictions, additional handling or re-shipment fees may apply.

Private & Educational Framework

The Pet Remedy Co operates within a private, educational and complementary wellness framework.

By engaging with our services, products, or materials, you acknowledge that you are voluntarily participating in a private agreement for educational and complementary support.

All services and products are provided within this agreed context and are not intended to constitute veterinary, medical, or regulated professional services in any jurisdiction.

You acknowledge that you are choosing to engage with this framework freely and take full responsibility for how you interpret and apply any information, products, or guidance provided.

Disclaimer

The information, products, services, consultations, and educational materials provided by The Pet Remedy Co are offered within a complementary wellness and educational framework to support general wellbeing, balance, and resilience in animals.

Nothing provided by The Pet Remedy Co — including website content, consultations, written materials, videos, remedies, or support products — is intended to diagnose, treat, cure, or prevent any medical or veterinary condition, nor should it be considered veterinary or medical advice.

The Pet Remedy Co does not provide veterinary diagnosis, treatment, prescription medications, or emergency care.

All products are classified as complementary animal wellness products. They are not veterinary medicines, pharmaceuticals, parasite treatments, or preventatives, and are not intended to replace veterinary care.

Product descriptions and materials are provided for general informational purposes only and do not constitute a warranty, guarantee, or representation of outcomes.

Regulatory Positioning

The Pet Remedy Co operates in accordance with applicable Australian regulatory frameworks, including guidance from the Therapeutic Goods Administration (TGA) and the Australian Pesticides and Veterinary Medicines Authority (APVMA).

In line with this, no therapeutic, diagnostic, or disease-related claims are made. Any references to support are general in nature and do not imply treatment, cure, or prevention of disease.

Veterinary Care & Emergencies

Homeopathic and complementary support is intended to work alongside appropriate veterinary care, not replace it.

Guardians are encouraged to seek professional veterinary assessment, diagnosis, and treatment where appropriate, particularly for serious, persistent, or worsening conditions.

Serious, persistent, or long-standing conditions should always be assessed by a qualified veterinarian.

In the event of an emergency, immediate veterinary attention should always be sought.

Educational Nature & No Reliance

All information provided is general in nature and is intended for educational purposes only.

It does not take into account your individual animal’s circumstances unless provided through a formal consultation.

You must not rely on information provided by The Pet Remedy Co as a substitute for professional veterinary advice, diagnosis, or treatment.

While care is taken to ensure information is accurate and up to date, no representation is made as to its completeness, accuracy, or currency.

Individual Responses & No Guarantees

Responses to homeopathic and complementary products may vary depending on the individual animal, health history, environment, and other factors.

No guarantees are made regarding outcomes, responses, or results.

Product Use, Reactions & Responsibility

By purchasing or using products or services from The Pet Remedy Co, you acknowledge that:

• use of products is at your own discretion and responsibility

• you are responsible for reviewing all accompanying product guidance and educational materials prior to use

• correct storage, administration, and use of products is your responsibility

Failure to follow provided guidance or instructions may affect outcomes and is undertaken at your own risk.

As with any natural or complementary product, individual animals may respond differently. Temporary aggravations, sensitivities, or changes in symptoms may occur.

The Pet Remedy Co is not liable for individual reactions or responses to products.

Third-Party Practitioners, Stockists & Affiliates

Products may be supplied, discussed, or recommended by independent practitioners, stockists, affiliates, or referral partners.

These individuals and businesses operate independently and are not employees, agents, or authorised representatives of The Pet Remedy Co.

They are not authorised to:

• provide veterinary advice

• make therapeutic or medical claims

• represent products as diagnosing, treating, curing, or preventing any condition

The Pet Remedy Co accepts no responsibility or liability for any statements, advice, representations, omissions, or conduct of third parties.

The Pet Remedy Co is not responsible for orders placed through third-party suppliers or external providers.

Where third-party information differs from the guidance provided by The Pet Remedy Co, responsibility for interpretation and use remains with the guardian.

Limitation of Liability

To the extent permitted by law, The Pet Remedy Co is not liable for any loss, damage, or injury arising from the use or misuse of products, services, or information provided.

Jurisdiction

Nothing in this Disclaimer excludes or limits any rights that cannot be excluded under applicable law.

These terms are governed by the laws of Queensland, Australia.