Last updated: 11 April 2026

The Pet Remedy Co (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make a purchase, book a consultation, access educational content, or otherwise engage with us.

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy and, where required, you consent to the collection and use of your personal information as described in this policy.

1. Personal information we collect

The types of personal information we may collect include:

• identity and contact details, such as your name, email address, phone number, and billing or shipping address

• order and transaction information, including products purchased, payment confirmation, and order history

• communications, such as emails, contact form submissions, messages, and booking enquiries

• consultation-related information, including information you choose to share about your animal companion and your reasons for seeking support

• website and device information, such as IP address, browser type, and pages visited

• preferences, including communication and marketing preferences

Information about your animal companion is not personal information under Australian privacy law unless it can reasonably identify you. Any personal information that identifies you as the guardian is handled in accordance with this policy.

Where lawful and practical, you may interact with us anonymously or using a pseudonym, however this may limit our ability to provide certain products or services.

2. How we collect personal information

We collect personal information in a variety of ways, including when you:

• place an order through our website or Shopify store

• book a consultation

• contact us via email, website forms, phone, or social media

• engage with us in person

• browse our website (including via cookies and analytics tools)

We may also collect personal information when you submit information through website forms, including contact forms, enquiry forms, or subscription forms. Information provided through these forms is used to respond to your enquiry, provide services, and, where consent is given, for communication and marketing purposes.

We generally collect personal information directly from you. We may also collect information through service providers that support our website, ecommerce, communications, and payments.

3. Why we collect, use, and disclose personal information

We collect and use personal information to:

• process orders and payments

• provide products, consultations, and customer support

• communicate with you about orders, bookings, or enquiries

• maintain business records and improve our services

• manage scheduling, fulfilment, and administration

• comply with legal and regulatory obligations

• protect our business and customers from fraud or misuse

Where you purchase or access educational content, courses, or digital materials, we may use your personal information to provide access, manage your participation, and deliver related communications.

We only use and disclose personal information for the purpose it was collected, or for related purposes you would reasonably expect, unless otherwise required or permitted by law.

4. Legal basis for processing (international users)

Where applicable under international data protection laws (including the EU General Data Protection Regulation), we process personal information based on:

• your consent (for example, when you subscribe to communications)

• the performance of a contract (such as fulfilling orders or consultations)

• our legitimate interests (such as improving services and preventing misuse), where these are not overridden by your rights

By using our services, you acknowledge and agree to this basis of processing where applicable.

5. Payments

Payments may be made via Shopify, direct deposit, or cash, depending on the service or product. Payment processing may involve third-party providers such as Shopify. We do not store full credit card details.

Payment providers handle your payment information in accordance with their own privacy and security policies.

6. Automated decision-making

We do not use your personal information to make automated decisions that significantly affect you.

7. Shipping and fulfilment

We use personal information such as your name and delivery address to fulfil and ship physical orders. Relevant details may be shared with shipping providers (such as Australia Post or alternative carriers) for delivery and tracking purposes.

8. Communications and marketing

We may contact you to:

• respond to enquiries

• provide customer support

• communicate about orders, bookings, or services

With your consent, we may also use your email address to send you newsletters, product updates, educational content, and promotional communications.

You may opt in to receive these communications when making a purchase, booking a consultation, or subscribing via our website.

Consent may be provided by actively opting in through website forms, checkout selections, consultation bookings, or other subscription mechanisms.

You may unsubscribe at any time by:

• clicking the unsubscribe link in any email

• contacting us directly

We do not sell your personal information or provide it to third parties for their own direct marketing.

9. Cookies and analytics

Our website may use cookies and similar technologies to:

• improve website functionality

• understand how visitors use the site

• support analytics and performance monitoring

This may include tools provided by Shopify, Squarespace, and Google services.

Some cookies and tracking technologies may operate across platforms and services to support website functionality, analytics, and user experience.

Where required by law, you will be provided with the option to accept or manage cookies when visiting our website.

You can also adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

Our website does not currently respond to “Do Not Track” signals from browsers.

10. Who we share personal information with

We may share personal information with trusted third parties where necessary to operate our business, including:

• website and ecommerce platforms (such as Shopify, Wordpress and Squarespace)

• payment processors

• shipping and fulfilment providers

• consultation and communication platforms (such as Zoom)

• cloud storage providers used for secure record keeping

• professional advisers where required by law

We take reasonable steps to ensure these parties handle personal information in a manner consistent with this Privacy Policy.

These third parties may store or process information in accordance with their own privacy policies.

11. Third-party platforms and external services

Our website may link to or integrate with third-party platforms, including Shopify (for purchases), Acuity Scheduling (for bookings), and other service providers.

When you access these platforms, your information is collected and handled in accordance with their own privacy policies. We encourage you to review these policies when engaging with external services.

12. Overseas disclosure

Some service providers we use may store or process personal information outside Australia, including in the United States, Europe, or other jurisdictions.

Where this occurs, we take reasonable steps, including contractual and organisational safeguards where appropriate, to ensure that your personal information is protected in accordance with applicable privacy laws.

13. Data retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, including providing services, maintaining records, and complying with legal obligations.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

14. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Client records and documents are stored securely using password-protected OneDrive and Google Docs, with access limited to authorised use only.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security, particularly for information sent via email or messaging platforms.

15. Data breaches

In the event of a data breach that is likely to result in serious harm, we will take reasonable steps to notify affected individuals and relevant authorities in accordance with applicable laws.

16. Access and correction

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below. We may need to verify your identity before responding.

17. Your rights (international users)

Depending on your location, you may have rights in relation to your personal information, including the right to:

• request access to your personal information

• request correction of inaccurate information

• request deletion of your personal information

• object to or restrict certain processing

• withdraw consent for marketing communications

Withdrawing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

To exercise these rights, please contact us using the details below.

We will respond to requests within a reasonable timeframe in accordance with applicable laws.

18. Links to third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.

19. Minors

Our website and services are intended for use by adults and pet guardians. We do not knowingly collect personal information from individuals under 18 years of age without a parent or legal guardian’s consent. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it.

20. Privacy complaints

If you have a concern or complaint about how we handle your personal information, please contact us and we will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated version will be posted on our website with a revised date.

22. Contact details

Privacy contact: Alicia Brown
Email: support@thepetremedyco.org