Privacy Policy
Last updated: 7 January 2026
The Pet Remedy Co (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make a purchase, book a consultation, or otherwise engage with us.
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal information we collect
The types of personal information we may collect include:
identity and contact details, such as your name, email address, phone number, and billing or shipping address
order and transaction information, including products purchased, payment confirmation, and order history
communications, such as emails, contact form submissions, messages, and booking enquiries
consultation-related information, including information you choose to share about your animal companion and your reasons for seeking support
website and device information, such as IP address, browser type, and pages visited
preferences, including communication and marketing preferences
Information about your animal companion is not personal information under Australian privacy law unless it can reasonably identify you. Any personal information that identifies you as the guardian is handled in accordance with this policy.
Where lawful and practical, you may interact with us anonymously or using a pseudonym, however this may limit our ability to provide certain products or services.
2. How we collect personal information
We collect personal information in a variety of ways, including when you:
place an order through our website or Shopify store
book a consultation
contact us via email, website forms, phone, or social media
engage with us in person
browse our website (including via cookies and analytics tools)
We generally collect personal information directly from you. We may also collect information through service providers that support our website, ecommerce, communications, and payments.
3. Why we collect, use, and disclose personal information
We collect and use personal information to:
process orders and payments
provide products, consultations, and customer support
communicate with you about orders, bookings, or enquiries
maintain business records and improve our services
manage scheduling, fulfilment, and administration
comply with legal and regulatory obligations
protect our business and customers from fraud or misuse
We only use and disclose personal information for the purpose it was collected, or for related purposes you would reasonably expect, unless otherwise required or permitted by law.
4. Payments
Payments may be made via Shopify, direct deposit, or cash, depending on the service or product. Payment processing may involve third-party providers such as Shopify. We do not store full credit card details.
Payment providers handle your payment information in accordance with their own privacy and security policies.
5. Shipping and fulfilment
We use personal information such as your name and delivery address to fulfil and ship physical orders. Relevant details may be shared with shipping providers (such as Australia Post or alternative carriers) for delivery and tracking purposes.
6. Communications and marketing
We may contact you to respond to enquiries, provide customer support, or communicate about orders or services.
We do not currently operate an email marketing list. If this changes in the future, you will be able to opt out of marketing communications at any time.
We do not sell your personal information or provide it to third parties for their own direct marketing.
7. Cookies and analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. This may include basic analytics provided through website platforms or services connected to Google Business tools.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.
8. Who we share personal information with
We may share personal information with trusted third parties where necessary to operate our business, including:
website and ecommerce platforms (such as Shopify and Squarespace)
payment processors
shipping and fulfilment providers
consultation and communication platforms (such as Zoom)
cloud storage providers used for secure record keeping
professional advisers where required by law
We take reasonable steps to ensure these parties handle personal information in a manner consistent with this Privacy Policy.
9. Overseas disclosure
Some service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
10. Storage and security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Client records and documents are stored securely using password-protected OneDrive and Google Docs, with access limited to authorised use only.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security, particularly for information sent via email or messaging platforms.
11. Access and correction
You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete, or out of date.
Requests can be made by contacting us using the details below. We may need to verify your identity before responding.
12. Links to third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.
13. Minors
Our website and services are intended for use by adults and pet guardians. We do not knowingly collect personal information from individuals under 18 years of age without a parent or legal guardian’s consent. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it.
14. Privacy complaints
If you have a concern or complaint about how we handle your personal information, please contact us and we will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated version will be posted on our website with a revised date.
16. Contact details
Privacy contact: Alicia Brown
Email: support@thepetremedyco.org