Purpose & Scope

The remedies, complementary products, consultations, and educational resources provided by The Pet Remedy Co are intended to support general wellbeing, resilience, and natural care for animal companions. Our offerings are designed to work alongside thoughtful veterinary care and do not replace professional veterinary diagnosis, treatment, or emergency services.

The Pet Remedy Co does not diagnose disease, prescribe veterinary medicines, or make claims to treat, cure, or prevent specific medical conditions.

Relationship to Veterinary Care

The information, products, and services provided by The Pet Remedy Co are not a substitute for professional veterinary care. Guardians are encouraged to consult a licensed veterinarian for diagnosis, medical treatment, or where symptoms are severe, persistent, or concerning.

Serious, persistent, or long-standing conditions should always be assessed by a qualified veterinarian.

In emergency situations, immediate veterinary attention should always be sought.

Product Classification & Regulatory Positioning

Remedies and complementary products offered by The Pet Remedy Co are classified as complementary animal wellness products. They are not scheduled veterinary medicines and do not make therapeutic, diagnostic, or disease-related claims.

The Pet Remedy Co operates in accordance with applicable Australian regulatory frameworks, including TGA and APVMA guidance, by offering products and education within a general wellness and complementary care context.

Complementary products are not parasite treatments, preventatives, pesticides, or veterinary medicines, and do not kill or control parasites. They are not intended to replace conventional parasite management or veterinary care.

Product descriptions and materials are provided for general informational purposes only and do not constitute a warranty, guarantee, or representation of outcomes.

Products Supplied via Practitioners or Third Parties

Products may be supplied directly by The Pet Remedy Co or via approved practitioners, stockists, or third-party channels.

Regardless of the purchase pathway, all products are provided within the same complementary, educational framework outlined in these Terms.

It is the responsibility of the guardian to review the accompanying support materials and product guidance prior to use, including where products are obtained through a practitioner or third party.

Consultations & Remedy Purchases

Some remedies and support products offered by The Pet Remedy Co are available for purchase without a one-on-one consultation and are intended for general wellness, first aid, or educational use.

Certain offerings do require a consultation or educational component due to their scope or intended use. These may include, but are not limited to:

• Homeoprophylaxis programs

• First Aid Kits (which include access to an educational video consultation)

• Transition or life-stage support programs (when available)

Where a consultation or educational component is required, this will be clearly indicated at the point of purchase.

Personalised remedy selection, treatment plans, and individualised support are provided through consultation where appropriate, to ensure care is tailored to the specific animal and situation.

By purchasing remedies or products without a consultation, you acknowledge that these offerings are not intended to diagnose, treat, or replace veterinary care, and that responsibility for informed and appropriate use remains with you as the guardian.

Please also refer to our Disclaimer for additional information regarding the scope and nature of our services.

Product-specific guidance, support notes, and educational materials may be provided via product packaging, support pages, or accompanying resources. These materials form part of the intended use framework for these products and should be reviewed prior to use.

By purchasing or using these products, you confirm that you have reviewed, or will review prior to use, the accompanying support materials, including product guidance and educational resources provided by The Pet Remedy Co.

Failure to follow provided product guidance or instructions may affect outcomes and is undertaken at your own risk.

Educational Nature of Information

Any information provided via this website, consultations, written materials, videos, or workshops is intended for educational purposes only. It should not be interpreted as veterinary or medical advice.

You must not rely on information provided by The Pet Remedy Co as a substitute for professional veterinary advice, diagnosis, or treatment.

Guardians are encouraged to use this information to support informed decision-making, in conjunction with professional veterinary guidance where appropriate.

While care is taken to ensure information is accurate and up to date, no representation is made as to its completeness, accuracy, or currency.

Responses to products and services may vary depending on the individual animal, health history, environment, and other factors. No guarantees are made regarding outcomes, responses, or results.

Chronic & Ongoing Support

Where capacity allows, The Pet Remedy Co offers consultations to support animals with ongoing or long-standing patterns of imbalance, always within a complementary and educational framework. These services are designed to support overall wellbeing and resilience and do not replace veterinary care or medical management.

Refunds, Cancellations & Returns

Consultations

Consultation fees reflect time reserved, preparation, and professional expertise. For this reason, consultation fees are non-refundable once the consultation has taken place.

If you need to reschedule an appointment, please provide at least 48 hours’ notice. Where sufficient notice is given, rescheduling may be offered at our discretion.

Missed appointments or late cancellations may not be refunded.

Personalised Remedies & Treatment Plans

Remedies and treatment plans that are prepared specifically for your animal are customised and made to order. Due to their personalised nature, these items are not eligible for refund or exchange once prepared or dispatched.

This does not affect your rights under Australian Consumer Law in the unlikely event that a product is faulty or not as described.

Non-Personalised Products & Educational Kits

General wellness products, first aid kits, or educational materials that are not personalised may be eligible for a refund prior to dispatch, at the discretion of The Pet Remedy Co.

Once dispatched or accessed (including digital content or video recordings), these items are generally non-refundable.

Educational Content & Recordings

Access to educational videos, recordings, or digital resources is non-refundable once access has been provided, as these materials are delivered immediately and cannot be returned.

Access to educational materials, digital content, or course resources is provided for personal use only and must not be shared, reproduced, or distributed without permission.

Damaged or Incorrect Orders

If you receive an item that is damaged in transit or incorrect, please contact us within 7 days of receipt, including photos and details. We will work with you to resolve the issue through replacement or refund where appropriate.

Australian Consumer Law

Nothing in these Terms excludes or limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for major failures, and compensation for other reasonably foreseeable loss or damage.

Orders, Shipping & Delivery

Products are prepared and shipped from Australia.

Risk in products transfers to you once the order has been dispatched to the carrier.

Delivery timeframes are estimates only and may vary due to factors outside our control.

Customers are responsible for providing accurate delivery details and ensuring collection of parcels within applicable carrier timeframes. Additional fees may apply for re-shipment of returned items.

Acknowledgement & Responsibility

By engaging with The Pet Remedy Co, including purchasing products or booking consultations, you acknowledge and agree that:

• services and products are provided within a complementary wellness and educational framework

• responsibility for your animal’s health remains with you, in consultation with a qualified veterinarian

• The Pet Remedy Co does not provide veterinary diagnosis, treatment, or emergency care

The Pet Remedy Co provides products and educational materials within a complementary wellness and educational framework.

Any information, advice, or representations made by third parties, including practitioners, stockists, or other providers, are outside the control of The Pet Remedy Co.

Where such information differs from the guidance and positioning provided by The Pet Remedy Co, responsibility for the use and interpretation of products remains with the guardian, and no liability is accepted by The Pet Remedy Co in relation to third-party advice.

Any reliance on third-party advice is undertaken entirely at your own risk.

Guardians are encouraged to refer to official product guidance and support materials provided by The Pet Remedy Co when making decisions about use.

Intellectual property

All content, materials, formulations, educational resources, and information provided by The Pet Remedy Co, including but not limited to product information, written materials, guides, and digital content, remain the intellectual property of The Pet Remedy Co unless otherwise stated.

Your use of our products, services, and materials does not grant you any ownership rights.

All materials are provided for personal, non-commercial use only. You must not copy, reproduce, modify, distribute, publish, sell, or use any part of our materials for commercial purposes or financial gain without prior written permission.

This does not prevent you from sharing information with your veterinarian or other relevant animal health professionals where appropriate.

Limitation of Liability

To the extent permitted by law, The Pet Remedy Co is not liable for any loss, damage, or injury arising from:

• the use or misuse of products or services

• reliance on information provided

• third-party advice or conduct

Liability is limited to the amount paid for the product or service in question.

The Pet Remedy Co is not liable for indirect, incidental, or consequential loss.

Indemnity

By engaging with The Pet Remedy Co, you agree to indemnify and hold harmless The Pet Remedy Co from any claims, damages, losses, or liabilities arising from:

• misuse of products

• failure to follow provided guidance

• reliance on information outside intended use

• breach of these Terms

• third-party use or representation of products

Force majeure

We are not liable for any delay or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control.

This may include, but is not limited to, natural events, illness, supply disruptions, transport delays, service outages, or actions of third-party providers.

Where such events occur, we may suspend, delay, or cancel orders, bookings, or services as reasonably required.

International Use & Jurisdiction

Where products or services are accessed outside Australia, you acknowledge that you are responsible for ensuring that their use complies with the laws and regulations of your jurisdiction.

These Terms are governed by the laws of Queensland, Australia.

Nothing in these Terms excludes rights that cannot be excluded under applicable law.

Our Commitment to You

We are here to help and to be of service. If you have any questions or concerns, or if you’re ever unsure whether a product or service is right for your situation, you are very welcome to reach out before purchasing. We’re always happy to help guide you.

You can contact us at:
support@thepetremedyco.org